👋 Hey there, if you’re reading this, than you’re probably wondering,

What am I sharing when I send the project file?

Project files will allow us to fix the bug you experience, ASAP. That’s why we ask for them 🙂

This quick article explains exactly what data we receive, so you can ensure you’re not sharing anything you don’t want to.

Why We Need a Project File

Simply put, the FASTEST way for us to fix a bug you experience, is to replicate it on our side.

A project file is fantastic for this as it:

1. Gives us the information to fix your bug… FAST!
2. Only shares what’s necessary for us.

What are you sharing in a project file:

Simply put, when you share a project file, this is what you see vs what we see.

What You See

What we receive

As you can see from the above images, we can see the captions you create, but not the original media it’s created from.

What we do with your project file?

We STRICTLY only use your project file to:

• Understand your workflow
• Replicate Snap Caption bugs

We take your data seriously

We take care to use the data you send us responsibly, we have strict procedures so your project files are not:

• Shared with anyone outside of our development team
• Seen only by those who need to.

The quick checklist:

Here’s a quick checklist if you just need an overview.

The quick question to ask :

Is there anything confidential transcribed in your project?

Is there anything confidential, generated as text+ caption?

Is there any fusion compositions or templates you don’t want outside people to see?

Is there any file names attached you don’t want people to see?

If you said no to the above, then 👍

If you said no to the above, you’re probably safe to check that little box and send your project file to us.

If you need more details to feel confident with sharing with us, here’s a more detailed breakdown.

What we will look at:

Here’s a breakdown of the ONLY things we look at, when opening your project file.

Subtitle track

• What is spoken, and when

Your Snap Caption Templates

• Specifically, we’ll check the caption you most recently tried to use.

Your Project Settings

• We can see your project settings.
• You can see what your project settings your sharing by clicking on the small cogwheel at the bottom right of Resolve

Your Timeline Settings

Timeline settings share information like:

• Resolution
• Frame Rate

We can’t see your media files (Video or Audio), just it’s meta data

We cannot view your media files in anyway, we can only see their meta data, like:

• Frame Rate
• Video Codecs
• Name of clip

We can see what’s been spoken with the subtitle track

The subtitle track will show us what’s been spoken when.

If there’s anything confidential being spoken about in the subtitle track. We recommend deleting the sensitive information before sending the bug report.

We can see your fusion compositions (including Caption Templates)

We can see all fusion compositions in your project, including the caption template you used.

We can open the fusion compositions in fusion to see how it’s built.