Some users have reported difficulties reactivating their license key after deactivating it. If you’re experiencing this issue, follow this quick guide to troubleshoot and resolve the problem.
Solution 01 - License Key File Is Blocking New Activation.
The most common fix for this issue, is to directly delete the file containing your license key. Here’s how to do this.
Step 01 - Locate where your license key is stored.
For Mac
Right click in finder
→ Go To Folder
→ Paste this in
~/Library/Application Support/SnapPod
For Windows
Go to this file location
C:\ProgramData\Blackmagic Design\DaVinci Resolve\Support\Workflow Integration Plugins\snap-pod-data
Step 02 - Delete the data.json file
- Delete the file called data.json
Step 03 - Open Snap Pod and Re-Enter License Key
Once you’ve deleted this file, the next time you open Snap Pod, it should prompt you to re-enter your license key.
- Restart Resolve
- Re-open Snap Pod
- You should now be prompted to ad your license key back into Resolve.
Your Snap Pod plugin should be working as intended from here.
Solution 02 - Reinstall Snap Pod
If you’re still having issues with getting Snap Pod running, our next recommendation is to reinstall Snap Pod. You can follow this guide below on how to do this.
Solution 03 - Contact Us 🙂
If you’re still having troubles with getting Snap Pod to work, send us an email at info@mediable.com.au and we’ll be sure to work this out with you.